Response Time: important key performance indicator, affecting guest satisfaction directly

By |2020-07-17T09:17:28+02:00July 15th, 2019|blog, SPA Management|

  My article Spa Key Performance Indicators: Which Spa KPIs should Spa Managers know? is one of the top 3 most read articles on my website. Let’s add another important KPI today. Response Time affects customer [...]

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