Hotel Theresa – a truly authentic service culture
In 2013 I was mystery guesting all of the (at the time) 30+ Best Wellness Hotels in Austria and South Tyrol in Northern Italy. The time frame back then was short. I had to do [...]
Dear Hotelier, please do not abandon your Spa!
…or, is it time for a spa star classification system? I am staying at this beautiful 5* luxury hotel. A Grand Hotel. Rich history. Royals have stayed here before. In a historic European Spa Town, [...]
Every Hotel needs a Spa! Really?
After a short stay at a hotel in Munich last week, the ever contemporary question ‘what is a spa?’ lingers in my head. Every Hotel needs a Spa! Really? Is a Spa any place that [...]